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Leveraging Soft Skills in an AI-Powered World

The emergence of AI has propelled technology forward at a rapid pace. A deluge of new AI-powered technologies makes automating tasks, compiling data, and increasing productivity easier in virtually every industry. As this rapid AI-fueled growth continues, many business leaders wonder how it will affect human interaction in the workplace.

While some AI technologies are promoted as the secret ingredient to exponential growth, a new study from Dale Carnegie & Associates suggests that business leaders shouldn’t underestimate the value of people skills in the age of AI.

Rather than viewing AI and human efforts as rivals competing for a spot in the workplace, the research suggests that they both play a vital role. Soft skills are still a critical part of any organization, which AI can’t replicate to the same degree. Investing in both AI technological advances and the development of employees are critical to long-term business growth.

Dale Carnegie’s “Beyond Technology” study found that three-quarters of employees believed that soft skills were essential for remaining relevant in the age of AI. According to research conducted by LinkedIn, although 89% of failed hires are due to a lack of soft skills, leadership tends to overlook investing in soft skills because there are few quantifiable ways to measure them.

According to the white paper “The Human Imperative: The Importance Of Soft Skills For Leaders In The Age Of AI,” there are three things that employers can do to invest in their employees.

  1. Create a culture of trust, transparency, and communication: Developing a culture of open and honest communication creates a solid foundation for the implementation of AI strategy.
  2. Invest in soft skills training and education: Internal training should focus on ways to help employees develop soft skills such as self-awareness, emotional intelligence (EQ), creativity, problem-solving and empathy.
  3. Cultivate leadership soft skills: These soft skills are important for employees and vital for leadership, who must lead by example. Use time saved by AI to focus on cultivating humility, compassion, and integrity as a leader.

By harnessing AI’s potential and investing in your employees’ soft skills, you can build a team with a competitive advantage in the marketplace.

To learn more about AI and soft skills, read the Dale Carnegie & Associates white paper here.