Successfully Adopting Generative AI in the Workplace

According to a new white paper by Dale Carnegie & Associates, a human-centered approach will be needed to help employees navigate the changes brought on by ChatGPT and other forms of generative artificial intelligence (AI).

Generative AI refers to algorithms that can be used to create new content, including text, images and computer code. It has the potential to automate mundane tasks, thereby giving employees more time to focus on creative and strategic initiatives.

People are understandably concerned about how AI will be used in the workplace. “Less than half, or 45%, of employees indicated a high level of trust in leadership to make the right decision about implementing AI,” a Dale Carnegie survey found.

While generative AI has the potential to increase productivity in the workplace, it has limitations. The accuracy of generative AI is a concern since it can’t distinguish fact from fiction, sometimes resulting in hallucinations. Because generative AI systems scrape the internet for information, the sorts of biases commonly found online can make their way into the algorithms. There are ethical considerations as well, since the data mined by these systems could lead to plagiarism, deepfakes and misinformation.

“Automation can’t yet fill roles that require creativity, problem-solving and qualitative skills,” the study’s authors note. Workplace training is one method that organizations can use to nurture these skills in their employees.

The study identified three key areas for building stronger partnerships with generative AI:

1. Fostering resilience in the face of change
2. Building an agile workforce
3. Recognizing and rewarding emotional intelligence

Get a copy of the white paper here.